Our full support service is designed for customers who require their own network and servers, but don't have in-house IT skills, preferring to focus resources elsewhere.
Having a full time IT Support service at your disposal doesn't have to be expensive. Generally it's far cheaper than employing in-house IT staff. You immediately benefit from having an entire IT department on hand, with far more experience and skills than a single IT professional can provide. Working with Gallery is the perfect solution for organisations needing to reduce their operating costs yet gain the abilities of a comprehensive IT department.
We take complete responsibility for our customer's overall IT requirements providing the following key services:
Proactive monitoring of all system components
Scheduled maintenance visits
Out of hours patching and updating
Unlimited telephone, email and remote control support during office hours
Management of day-to-day IT administration
Long-term strategic advice
IT security consultancy
Assistance with project work such as:
Installation of new equipment
Third party software implementation