The Office of the Police Crime Commissioner for the Thames Valley (‘OPCC’) is one of the 41 organisations set up with responsibility for the totality of policing.
The PCC’s aim is to cut crime and deliver an effective and efficient police service within their respective force areas, holding the Chief Constable and force to account, effectively making policing more accountable.
Edward Fitzpatrick | Victims First Hub Manager
Shona Morrison | Policy Manager
“Thames Valley OPCC began using Apricot to recruit, select, evaluate and approve specialist counsellors and by receiving victims’ referrals from external partner organisations to the OPCC Specialist Counsellor Service. The flexibility of Apricots functionality has been utilised within a central and secure system to manage this service. This recruitment and referral approach have saved Thames Valley a substantial amount of administration time as the data is already entered into the system during the application and referral process, through a secure online webform. Thames Valley now have a real-time view of all the services being provided and are able to track progress and performance.” Explains Shona
Apricot’s scalable and flexible nature has enabled Thames Valley OPCC to expand their use of Apricot into their “Victim’s First” hub and where required to respond effectively to developing and emerging needs. This is kept separate from the Specialist Counselling Service with user permissions, thereby minimising cost and increasing value.
"Dashboards have been configured to highlight key information, such as new cases, caseloads and follow-up status. Caseworkers find these dashboards easy to use, which cuts down on their training time and increases efficiency.” Edward highlights.
“It does everything we asked of it. Whilst there were some glitches, data from the National Police ‘NICHE’ system is now uploaded each morning and we were able to build Apricot out easily into the new service, which is working well for us. The support from the Gallery Partnership has been first class.”