Case Studies

OPCC Thames Valley Police Logo

The Office of the Police Crime Commissioner for the Thames Valley (‘OPCC’) is one of the 41 organisations set up with responsibility for the totality of policing.

The PCC’s aim is to cut crime and deliver an effective and efficient police service within their respective force areas, holding the Chief Constable and force to account, effectively making policing more accountable.

Edward Fitzpatrick | Victims First Hub Manager

Shona Morrison | Policy Manager

“Thames Valley OPCC began using Apricot to recruit, select, evaluate and approve specialist counsellors and by receiving victims’ referrals from external partner organisations to the OPCC Specialist Counsellor Service. The flexibility of Apricots functionality has been utilised within a central and secure system to manage this service.  This recruitment and referral approach have saved Thames Valley a substantial amount of administration time as the data is already entered into the system during the application and referral process, through a secure online webform.  Thames Valley now have a real-time view of all the services being provided and are able to track progress and performance.”  Explains Shona

Apricot’s scalable and flexible nature has enabled Thames Valley OPCC to expand their use of Apricot into their “Victim’s First” hub and where required to respond effectively to developing and emerging needs. This is kept separate from the Specialist Counselling Service with user permissions, thereby minimising cost and increasing value.

"Dashboards have been configured to highlight key information, such as new cases, caseloads and follow-up status.  Caseworkers find these dashboards easy to use, which cuts down on their training time and increases efficiency.”  Edward highlights.

“It does everything we asked of it. Whilst there were some glitches, data from the National Police ‘NICHE’ system is now uploaded each morning and we were able to build Apricot out easily into the new service, which is working well for us. The support from the Gallery Partnership has been first class.”

Find out more about Apricot

The Springboard Project Logo

"Our experience of using Apricot" by Luke Woodjetts, Short Breaks Coordinator, The Springboard Project

The Springboard Project is a community based charity in West Sussex that provides inclusive play and leisure opportunities for families with young children and fun short breaks for children and teenagers with disabilities.

"Our goals going into this process were to standardise work across the charity and have better data collection. 

We have been able to migrate our old paper based records on to Apricot, enabling us to access records wherever we have an internet connection, allowing our staff to work more effectively and efficiently when hot-desking.   

As all of this data is now centrally stored we are able to quickly extract data, such as the ages, gender, disability, location of our members in a matter of seconds. This only takes a small fraction of the time it would have taken before, as we would have gone through each of our member’s forms one by one. 

Our Apricot has been built from scratch which meant that we could tailor it to meet with our existing working processes. We have also added extra elements to the database that we now use in our workplace that we didn’t previously.

Having the support from The Gallery Partnership was great. We were able to tailor make the training and implementation sessions in a way that suited us as learners. We were able to set up meetings in their office in London and have practical hands on experiences, which really made all the difference when it came to us creating T1, T2 and reports back at our centre. We were also able to call and email any questions we had, and receive easy to follow instructions and guidance to support us through making any adjustments."

Find out more about Apricot

Peter Minet & Idlewild Trust Logo

The Peter Minet Trust aims to improve the quality of life for people living in the inner city boroughs of South East London, It does this by making grants to UK registered charities that run social welfare, health, cultural and community projects, working with people of all ages who are in need. The Idlewild Trust support programmes that address the lack of opportunities for those involved creatively in the arts

"I am the Director of two-grant-giving trusts and am a solo worker using Benefactor as well as a range of Office Software. I spoke to Gallery Partnership, our software suppliers, about a broad range of tasks, functions and reports I needed to learn about and develop, both with our Grants Management software and regular Excel, Word etc-this ranged from the very basic (labels!) to more advanced Excel, to developing Benefactor report-writing skills. Gallery Partnership and it's consultant, Valerie recommended a 1:1 training session. It was brilliant! I emailed Valerie a wide variety of very specific training needs ahead of time and over the course of just a few hours I learnt how perform time-saving function I'd been meaning to learn for years, as well as write some very specific Benefactor/Excel reports that will enable me to analyse our data as part of a strategic review I am leading. Along the way, I also picked up a whole range of useful Office and Benefactor tips that have made a huge difference already. Valerie was highly focused on my list of tasks and succeeded in understanding my particular needs and organisation very quickly."  

Rachel Oglethorpe | Director, The Peter Minet and The Idlewild Trust

Find out more about Benefactor

Refugee action

 In 2015, Refugee Action faced a major step-change, moving from one major national contract to a series of 19 multi-national, complex projects that required a complete strategic rethink of how to manage the business requirements. This is where Gallery Partnership were able to work with Refugee Action to establish the best way forward for the organisation - not   just in terms of the software and database requirements but also the complex access and reporting systems they were going   to need.

“We needed a system that could be accessed from anywhere, not just from our own servers. Increasingly, our organisation needed to be able to access files and documents in the Cloud, from wherever they were based, easily and quickly, on laptops, tablets and mobile phones – Refugee Action often operates nowadays from the middle of nowhere! This is one of the key benefits we identified which Apricot upheld....we needed this access without compromising security whilst maintaining the highest quality standards, including data protection and GDPR requirements. Our work is extremely sensitive, and everything needs to be audited. Once again Apricot ticked all those boxes, with secure, European servers.

We needed a bespoke system. We’ve been in this field for a very long time and know exactly what we needed. With Apricot, the team at Gallery partnership were able to provide a bespoke portal and system tools that fitted our organisation and how we operated rather than us having to adapt to their system.”

Ali Jasim, National Facilities Manager and Senior Services Administrator

Find out more about Apricot

Middlesbrough & Stockton MInd

"Middlesbrough and Stockton Mind is affiliated to 'Mind', the National Association for Mental Health and we work within the policies and quality standards of Mind. We offer lots of different mental health related services and deliver multiple projects. Our projects are individual and separate from each other and are designed to meet the needs of different people in different ways. We needed a flexible database, with the ability to go above and beyond building customised forms and data reports. We needed software which can be tailored to fit our specific needs and workflow.

One of the things that made Apricot stand out from other software currently available is that our organisation will have the ability to enable authorised clients, stakeholders and volunteers to access their own reports, histories, actions, and updates. With this collaboration capability, Apricot has streamlined and automated the way our team shares information, determines outcomes and serves clients. Our data is now accessible at everyone’s fingertips."

Michelle Dawson, Living Life Service Manager

Find out more about Apricot

Westminster Amalgamated Charity Logo

Westminster Amalgamated Charity in its present form dates from 1961 following the amalgamation of seven existing Westminster charities. The aim of the Charity today is to continue the activity common to all the predecessor charities, namely the relief of need in Westminster by way of grants, both for individuals and for organisations

Keith Rea CEO and Julia Moorcroft Grants Administrator, tell us about their experience working with Gallery.

“Keith personally researched long and hard to find a grant administration solution that was right for us at the time and that could also grow with us, yet kept finding software solutions that were either far too complex and expensive for us or were too basic. Finally, his research led us to Gallery’s Benefactor product and in August 2008 they came to demo it at our offices. It was immediately obvious that this was the right solution for us and we had no hesitation in buying it, especially since we found the Gallery team to be so friendly and helpful as well as being experts in the field of charity software. 

The great thing about Benefactor for a growing grant-making organisation like WAC is that almost 10 years after we first started using it, the software is still absolutely fit for purpose – in fact we’re not sure we’ll ever exploit its full capability – Julia regularly meets much bigger organisations who also use Benefactor at Gallery’s lively and useful user group meetings.”

Find out more about Benefactor

Nordoff Robbins logoWhen the member of staff responsible for IT decided to move on from Nordoff Robbins, the charity took the  opportunity  to re-evaluate and consider the best practice for IT support and improvement.

A full Tender process to identify attractive supply alternatives was conducted, with the outcome being a decision to outsource to the Gallery Partnership:

If we hadn’t outsourced, finding a suitable candidate for an in-house role and training them up on our heavily be-spoked systems within the time available presented significant risks. Plus we would still have required external cover for periods of absence

said Director of Finance and Resources, Chris Dew.

I had worked with Gallery before at a previous charity, on both website development and IT support and so included them in the tender process with 2 other agencies.

All prospective firms were invited to present to groups of colleagues from which our collective assessment was gathered.

The fact that Gallery already supports many charities, their straightforward approach when presenting to colleagues and their cultural fit with our values and ways of working were significant factors in choosing them”.

Find out more about IT Support
Dark blue block colour

Why Gallery Partnership

"The fact that Gallery already supported many charities, their straightforward approach when presenting to colleagues and their cultural fit with our values and ways of working were significant factors in choosing them

Director of Finance and Resources, Nordoff Robbins

Dark blue block colour

Case Studies

We have many customer stories, covering a wide range of applications and solutions.

If you would like more details about these and / or like to contact any particular references, please do get in contact.

Learn more
Zen stones on rippling water

Contact Gallery Partnership

It only takes a minute to get in touch
Learn more